At Styleden Closet, we design our globally-minded fashion collections with your satisfaction in mind. If your premium pieces don’t meet your expectations, our straightforward returns process ensures a resolution as polished as our convertible cardigans.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required
  • Certain items are final sale (see exceptions below)

Non-Returnable Items

To maintain hygiene standards and comply with international regulations, these items cannot be returned:

  • Underwear & Intimates (for hygiene reasons)
  • Swimwear (if hygiene tags have been removed)
  • Slippers (if worn or without original packaging)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Virginia Beach style advisors at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Styleden Closet Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name], [Size], [Color]
– [Reason for return/exchange]

Preferred resolution:
[Refund to original payment method / Exchange for (specify size/style) / Store credit]

I confirm the item(s) are unworn, unwashed, and in original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return mailing label (if applicable)

Step 3: Ship Your Return

Package your items securely in the original packaging and include:

  • Completed return form (will be provided)
  • Copy of your invoice

Ship to:
Styleden Closet Returns
3737 Tenmile
Virginia Beach, VA 23452
USA

Step 4: Processing Your Return

Once received at our Virginia Beach headquarters, we will:

  • Inspect the returned items (processing time: 3-5 business days)
  • Notify you via email about the status
  • Process your refund or ship your exchange

Refund Information

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days (depending on your bank)
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

International Returns

For our global customers outside the U.S.:

  • You are responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Exchange Policy

Prefer a different size or style? We’re happy to exchange your item within 15 days of delivery:

  • Exchanges are subject to availability
  • We’ll notify you if your requested item is out of stock
  • You may choose an alternative item or receive store credit

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

Questions?

Our Virginia Beach style advisors are here to help with any return or exchange inquiries. Contact us at [email protected] for personalized assistance.

Thank you for choosing Styleden Closet – where premium fashion meets thoughtful customer care.